Returns and Refunds
If for any reason the customer is not satisfied with your purchase, unworn items may be returned within 15 days from the date of receipt of the goods.
1) to request a replacement of heads the customer must click on icon Made that appears within your personal profile in the section ' my orders ', and follow the instructions or send an e-mail to INFO@FERRANTINOBOUTIQUE.COM
2) must be specified In the codes of the items you intend to return and desired compensation: CHANGE SIZE, COLOR, refund, EXCHANGE VOUCHER. Once we receive your return request, FERRANTINOBOUTIQUE.COM will send the customer a written confirmation, containing the return authorization number. (R.A.N)
3) shipping charges for the return of the heads are usually free in Italy, except in periods when the merchandise is on sale.
4) the customer must send the goods by courier or poste italiane to the address via Taranto Port CLOTHING FERRANTINO 74020 Leporano (TA) ITALY.
5) the parcel travel at customer's risk
6) safety wire on items that you return must not be cut or broken. The heads must not have been worn, washed, altered orand must not show any sign of use. The soles of the shoes must be in perfect condition and not show any signs of any kind.
7) each garment must be returned including all labels, packaging and accessories (hangers, garment bags, boxes, etc)
8) returns must be shipped inside the box ch srl
9) FERRANTINOBOUTIQUE.COM reserves the right to refuse unauthorized Returns or sent with couriers other than that indicated in the mail with return instructions.
10) where the return is not subject to all the terms and conditions return policy FERRANTINOBOUTIQUE.COM will not accept returned merchandise will be returned to the address of the original sender.
11) if the customer requests a refund from FERRANTINOBOUTIQUE.COM, the same will be credited to the customer's credit card (if you have paid by credit card) or Pay Pal credit (if the customer paid via Pay Pal) or bank transfer (if the customer paid by bank transfer or cash on delivery). The rebate may be visible on your credit card statement or bank account of the customer after about 30 days from the date of refund.
Returns & Refunds-EXTRA EU Top
For parcels sent from countries outside the European Community compensation for the return will be limited to the refund or the issuance of a voucherand the return is borne by the customer. It is not possible to change the product returned with a different article, make a change of size or color. If the customer is interested in change size/color will have to make a new order.Ferrantino ClothingVia taranto port, 40-74020 Leporano (TA)ITALYE-mail: firstname.lastname@example.orgTel: 099 +39 53 16143Whatsapp: 347 53 101 28