Conditions and Services.
Remember that you can always contact Ferrantino Boutique (www.ferrantinoboutique.com) via email through the Contacts (firstname.lastname@example.org) section
For any other legal information, see the Privacy sections of ferrantinoboutique.com
General Sales Conditions
1. Our trade policy
1.1 The Seller offers the products for sale on ferrantinoboutique.com and trades exclusively with regard to their end-users who are "consumers".
1.2 When we speak of "consumer" we refer to any individual acting on ferrantinoboutique.com with purposes that are not related to their business, business or professional activities, possibly carried out. If you are not a "consumer", we encourage you to refrain from making business transactions through ferrantinoboutique.com
1.3 In view of its trade policy, the Seller reserves the right not to follow orders from non-consumer entities or in any case to orders that do not comply with his trade policy.
1.4 These General Sales Terms only govern the offer, forwarding and acceptance of product purchase orders on ferrantinoboutique.com between ferrantinoboutique.com users and the Seller.
1.5 The General Sales Terms do not regulate the provision of services or the sale of products by persons other than the Seller who are present on ferrantinoboutique.com via links, banners or other hyperlinks. We recommend that you check their sales conditions before submitting orders and purchase products and services from individuals other than the Seller, because the Seller is not responsible for providing services by third parties other than the Seller or e-commerce between ferrantinoboutique.com users and third parties.
1.6 ferrantinoboutique.com reserves the right to refuse orders generated on its site if it considers that there are no contractual basis appropriate to the seller's policies.
1.7 ferrantinoboutique.com reserves the right to delete or block users if they deem them ineligible for contractual sales policies
2. How to conclude the contract with FERRANTINO.
2.1 To conclude the purchase agreement of one or more products on ferrantinoboutique.com, you will need to fill out the order form electronically and send it to the Seller, by telematics, following the relevant instructions. The purchase agreement is stored in our archive:
2.2 After the purchase agreement of one or more products has been concluded, through the transmission of the order form, you will be sent a summary of the transaction which contains a reference to the General Terms of Sale – Policy - and a summary of the information on the essential characteristics of each product ordered with its price (including all applicable taxes or taxes), the means of payment that you can use to purchase each product, the modalities of which you can purchase each product, the methods of payment delivery of purchased products, how the professional treats complaints, shipping and delivery costs; as well as references and the vendor's geographic and e-mail address and the date by which the Seller agrees to deliver the goods. The Seller will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and how and when the purchased products are returned (SERVICES POST SALE). You will also be given an indication of the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. You will, in any case, be reminded of the existence of the legal guarantee of product compliance, you will be provided with contact references of our after-sales service.
2.3 In the order form, which is displayed immediately before the conclusion of the purchase agreement, we will provide you with summary information about the essential characteristics of each ordered product, the price (including all applicable taxes or taxes) and shipping costs (including any additional costs incurred by you for choosing a different and/or faster type of shipment and delivery than the standard one). The contract is concluded when the Seller receives, by telematics, your order form, after verifying the correctness of the data related to your order. The purchase agreement is stored in our archive.
2.4 Product availability
Product availability refers to the actual availability at the time the buyer makes the order. However, this availability must be considered purely indicative because due to the simultaneous presence of the products on other online sales channels and in the physical store they could be sold to other customers before the order is confirmed.
Even after sending the order confirmation email, there may also be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the deletion of the unavailable product and the buyer will be immediately informed by email.
If the buyer requests the cancellation of the order, resolving the contract, ferrantinoboutique.com. will refund the amount paid within 14 days from the time ferrantinoboutique.com has been aware of the buyer's decision to resolve the Contract.
Orders will be fulfilled during the following time: Monday to Friday,in the following time slot: 9AM – 7PM.
The invoice can only be requested at the same time as the order confirmation by filling in the dedicated forms.
The billing request cannot be accepted after the order confirmation or in the following days.
2.6 Safeguard clause
In the event that one of the clauses of these General Selling Conditions is anything that will not in any case compromise the validity and compliance with the other provisions in these General Sales Conditions.
Each request for information can be sent by e-mail to the following and customer serviceaddressferrantinoboutique.com, by telephone at +39 0995316143 or by filling out the CONTACT form on the website.
The number is available Monday through Friday at the following times:
9AM – 1PM, 3PM – 6PM.
2.8 Applicable law and competent forum
These General Conditions of Sale are governed by Italian law and interpreted according to it, except for any different imperative norms prevailing in the country of customary residence of the buyer. As a result, the interpretation, execution and resolution of the General Conditions of Sale are subject only to Italian law and any disputes inherent in and/or following them will have to be resolved exclusively by the Italianjudicialauthority. In the event of a dispute, the competent forum is indefinitely attributed to the Consumer's Forum of Residence (or domicile) under Art 66-bis D.Lgs. 206/2005
"The Consumer residing in Europe is informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to settle in non-judicial terms any dispute relating to the contracts for the sale of goods and services entered into online and/or arising from them. (According to European Union Rules 524/2013)
As a result, if you are a established consumer in Europe, you can use that platform to resolve any dispute sour from the online contract entered into on www.ferrantinoboutique.com
The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT
3. Product price guarantees and indication
3.1 On ferrantinoboutique.com only luxury and top-quality products are offered for sale. These products are purchased directly from the Seller from manufacturers and boutiques authorized to sell the brands on the site ferrantinoboutique.com carefully selected for their rigorous quality controls.
3.2 The Seller does not sell used, irregular or quality products of a lower quality than the corresponding standards offered on the market.
3.3 The essential features of the products are presented on ferrantinoboutique.com within each product sheet. However, the images and colors of the products offered for sale on ferrantinoboutique.com may not match the real ones due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Make sure that the final sale price is made before you submit the relevant order form.
3.5 Purchase requisitions from countries outside those listed in the SORORNOTS section will not be accepted by the Seller.
3.6 All products are equipped with a single-use seal fixed identification card. We ask that you do not remove the tag and the relevant seal from the purchased products, of which they are an integral part. The Seller, in the event of exercising your right of withdrawal, has the right not to accept the refund or not to refund in full the sums paid for the purchase, in relation to those products that do not have the relevant card or have been "I think it's a good thing that we're going to be able to do something about it," he said.
3.7 Products sold on dretsige.com are protected by the legal guarantee of product compliance under Article 1. 128 ss. Consumption Code.
3.7.1. Consumer rights in relation to the compliance of the purchased item
The Consumer Code (D. Lgs. 206/2005) to art. 128-135 provides for the obligation to ensure that consumers comply with the quality and quality offered. The seller is therefore responsible for the compliance defects that exist at the time of delivery of the asset for all products sold in its stores.
3.7.3. The compliance defect occurs when the product:
a. does not comply with the description or does not possess the qualities presented by the seller.
b. finds defects that limit the usual performance (e.g. poorly sewn buttons, faulty seams).
3.7.4. The Legal Guarantee only protects the so-called "consumer", i.e. the individual who, having purchased a product, acts for purposes unrelated to the business, commercial, artisanal or professional activity that may have been carried out and therefore not applies to products purchased with invoice and P.VAT from professionals and businesses.
3.7.5. The legal guarantee lasts for 2 years from the date of delivery of the asset, irrespective of the existence of any other guarantees issued by the manufacturer and the duration of the guarantees.
However, the compliance defect covered by the legal guarantee that manifests itself within that period must still be reported by the consumer within 2 months of the date of the discovery of the defect. In order to ensure that the defect is not due to misbehavior by the purchaser:
a. products must not have been used, worn, washed or damaged;
b. the identification tag must still be attached to products with the disposable seal;
In the event of a defect of compliance duly reported within the deadlines, the consumer is entitled to the reinstatement by the seller, without charge, of the compliance of the asset by repair or replacement, that is, to an adequate reduction in the price or to the termination of the contract. In particular, the consumer is entitled to:
a. repairing or replacing the asset, of your choice, unless the remedy required is impossible or excessively burdensome with respect to the other; the remedy required is "excessively onerous" when imposing unreasonable costs on the seller compared to alternatives, taking into account the value of the intact asset, the extent of the defect and the possibility of resorting to alternative remedies without significant inconveniences for the consumer;
b. subordinately (where the first two remedies are impossible or excessively burdensome, i.e. they have not been carried out within appropriate time, or previous repairs or replacements have caused considerable inconvenience to the consumer), to require a reduction in price or termination of the contract.
3.7.6. The consumer may assert his rights to the legal guarantee of compliance by contacting the seller of the asset directly – that is Ferrantino Boutique - or through an email communication to: customer serviceferrantinoboutique.com
3.8.1. You can get information about how we treat your personal data by going to the https://www.ferrantinoboutique.com/privacy.aspx
3.8.3.Please read carefully the Privacy that also applies if you access ferrantinoboutique.com and use the relevant services, but you do not acquire any products. Privacy helps you understand how ferrantinoboutique.com collects and uses your personal data and for what purposes.
3.9. Dispute Resolution, ODR and Joint Reconciliation
If you have submitted a complaint to us that we have not been able to resolve together, remember that the online consumer dispute resolution service has been set up by law.
As of January 9, 2016, there is an online platform where you can find the list of bodies you can turn to to open an online dispute resolution procedure. You can find all the information at the following address http://ec.europa.eu/consumers/odr/
For any further information, please contact our customercareat email@example.com
For civil disputes relating to the application of Sections I to IV of this head, the territorial jurisdiction is irrevocable to the judge of the place of residence or residence of the consumer, if located in the territory of the State.
Legal notes about ADR/ODR
Alternative Dispute Resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
Under art. 14 of Regulation 524/2013 informs the user that in the event of a dispute he will be able to file a complaint through the European Union's ODR platform, which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is a point of access for users who wish to settle disputes arising from sales contracts or online services out of court. For more information, please contact: firstname.lastname@example.org
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the code of consumption, with specific reference to the rules on distance contracts and the legislative decree 9 April 2003 70 on certain aspects of e-commerce.
3.9.1. Edit and Update
The General Sales Conditions are also changed from time to time in view of any regulatory changes. The new General Terms of Sale will be effective from the date of publication on ferrantinoboutique.com
4.1 You can follow one of the methods listed in the order form to pay for the price of the products and their shipping and delivery costs. Under no circumstances will you be charged more than those actually incurred by the Seller, in relation to the payment tool you choose.
4.2 In the case of payment by credit card, financial information (for example, credit/debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide their electronic remote payment services, without third parties being able to access it in any way. In addition, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue refunds in case of any returns of the products, as a result of exercising your right of withdrawal, that is, if it is necessary to prevent or report to the police the fraud commission on ferrantinoboutique.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your bank account when shipping the purchased products.
5.1 COUPONs are custom codes that allow you to take advantage of a discount on purchases made on ferrantinoboutique.com.
5.2 The INSERT COUPON box appears on the first page of the purchase process: once you have entered the items in the SHOPPING BAG, enter your code in the USE A COUPON CODE box and click APPLICATION.
5.3 Limitations on the use of COUPON
A). Value COUPON cannot be converted into money in any way;
B). You will not be able to use multiple COUPONs in the same order;
C). It does not apply to all discount scales on the site
5.4 If for some reason you are not satisfied with your order, you can make the item on which you applied coupon by following the standard return procedure that can be consulted in the Return section. Once your return has been accepted, you can agree to receive a new COUPON with our customer service by sending a request to SERVICECLIENTSferrantinoboutique.com 6.1 To know the specific ways in which the products are shipped and delivered, go to theShipments section, within the INFORMATION area. and, therefore, are fully known and accepted by you at the time of the transmission of the order form.
6. Customer Support
6.1 You can request any information through our support services: contact Customer Service. For more clarification, go to the CONTACTS area
7. Right of withdrawal
7.1 For purchases outside the E.U. the return is paid by the customer.
7.2 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on ferrantinoboutique.com. In some specific cases, duly reported in the Right to Recess section, it will be possible to change the chosen garment with another.
8 To withdraw from the contract, you can use the Return Form (compliant with the form of the type under Article 49, paragraph 4 of the consumer code) to be filled in and transmitted directly online through the ferrantinoboutique.com website, that is, to write and send to the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through the ferrantinoboutique.com website, the Seller will send you confirmation by e-mail that the request for withdrawal has been received. If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will be felt on you.
8.1 Once you have terminated your contract, you will need to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days since you informed the Seller of your decision to withdraw from the contract.
8.2 The only charges you pay are to return the purchased products, unless the Seller has expressly exempted you from those charges at the time of purchase and the additional condition that you use the shipper indicated by the Seller Return Form.
8.3 If you decide to use the shipper indicated by the Seller in the Return Form, however, you will not have to pay for the costs, at your expense, of returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, which will therefore free you from any obligation to pay to the shipper. The Seller, in order to pay the return, will in fact withhold from the refund a lump sum equal to the standard shipping cost of the purchased products. In addition, from the time of the return of the products purchased to the shipper indicated by the Seller in the Return Form, the Seller exempts you from any liability in case of loss or damage of the products during transport.
8.4 If you decide to use a different shipping mode than the one indicated by the Seller in the Return Form, you will need to pay for the costs, at your expense, to return the purchased products. In this case, an amount equivalent to the cost of the purchased products will be refunded, while any additional costs incurred by you for choosing a different and/or faster type of shipment and delivery than the standard one will not be refunded. In this case, you may be liable for the loss or damage of the products Otherwise, the Seller will be able to withhold the products, in addition to the sums already paid for their purchase.
8.5 If, at the time of delivery of the products previously contracted with the Seller, the buyer refuses the delivery of the package (without a fair cause communicated in time to our customer service: SERVICECLIENTS ferrantinoboutique.com or does not indicate an exhaustive shipping address will not be entitled to the full refund of the sums already paid to the Seller. In this case, a sum equal to the cost of shipping (round: to the customer and return: to the Seller will be deducted from the expectedrefund. The whole thing will be specifically communicated to you, via email, by the Seller. Within 14 days of sending the e-mail with which you will be notified of the amount deducted from the refund, you can choose to reclaim, at your expense, the products in the state in which they were returned to the Seller, giving notice to the Seller himself, according to the manner that will be communicated to you
9. Reimbursement times and methods
9.1 After the products have been returned, the Seller will investigate the necessary conditions and the terms set out in paragraph 8. In case the checks are successful, the Seller will send you, by e-mail, the relevant confirmation of the acceptance of the products thus returned. In the event that the checks do not end positively, the Seller informs you, by e-mail, that there is a decrease in the value of the returned products, resulting from your failure to comply with the conditions of the (b) and d) of the previous paragraph 8.3. At the same time, the Seller also provides you with the amount that will be deducted from the sums you paid for the purchase of the returned products; As an alternative, the possibility of regaining, at your own expense, the products in the state in which they were returned to the Seller, as provided in the previous paragraph 8.10.
9.2 Whatever payment method you use, the refund, full or partial, is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date the Seller became aware of the exercise of your right verification of the correct execution of your right to withdraw and verification of the returned products.
9.3 The Seller makes the refund using the same means of payment that you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not have to incurring any additional cost as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums owed for their purchase, the refund of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the Seller, in each case against the payment payment.
9.4 The currency date of the credit is the same as the charge; as a result, you will not suffer any loss in terms of bank interest.
9.5 The Seller indicates which is the shipper for the return of products: courier in Italy or Sardinia, Sicily and outside Italy (http://www.dhl.com/) and www.ups.com . The customer must use the preprinted sticker label attached to the package containing the products (label present only for DHL orders outside Italy), you can return the products to the Seller, without making the necessary expenses in person. For returns in Italy, the label is placed by the courier at the time of collection. According to the manner and the terms of the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay to the shipper. This method also allows you to check, at all times, where each package is located, freeing you from any liability in case of loss or damage of the products during transport. To return from Russia and the rest of the world, the entire operation is the responsibility of the customer who can decide for himself the courier to be used for restitution. Only the tracking number of the package that the customer can send to email@example.com
9.6 If you decide to use a shipper other than the one indicated by the Seller for the return of the products, you will be responsible for the shipping costs, including liability in case of loss or damage of the products.
10.1 You will be able to get information about how we treat your personal data by accessing Privacy.
11. Applicable law and dispute resolution
11.1 The General Conditions of Sale are governed by Italian law and in particular by the Legislative Decree 6 September 2005 no. 206, on the Consumer Code to Head I "Consumer Rights in Contracts", specifically referring to the rules on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects of e-commerce. electronically.
12. Edit and update
12.1 The General Terms of Sale are changed from time to time also in view of any regulatory changes. The new General Sales Conditions will be effective from the date of publication on ferrantinoboutique.com.
RISK PASS CLAUSE
According to art. 63 Code of Consumption, the "risk of loss or damage of goods due to non-attributable to the seller, is transferred to the consumer only when the consumer, or a third party he designates and different from the carrier, enters materially into possession of the goods.
"Any damage to the packaging and/or product or the mismatch of the number of the indications must be immediately disputed in writing on the courier's delivery bubble. Where permitted by current law, once the courier's document has been signed without the customer raising any exceptions, the customer will not be able to object to the external characteristics of the delivered package
"The customer will have to check the Products immediately at the time of delivery, to ensure compliance with what is ordered, the possible lack of some of the products ordered or to report any obvious defects of the products. If the customer has signed the delivery document unreservedly, he will not be able to subsequently object, except for covert defects." In the event of damage to the product or mismatch, the clauses as a panel above limit the complaints that the consumer may object to if exceptions are not raised immediately to the courier in the event of non-hidden defects (activities that the law does not require the consumer or that the consumer could not perform for example if the delivery is made to a third party)
Outside of cases of arson or gross negligence, Ferrantino Boutique will not be liable to you in any way for indirect or consequential damages that may result from the purchase of products offered for sale on the site." In the second, a limitation of liability in relation to possible inappropriate graphical representations of product images on the site, according to the formulation of the clause, also not attributable to factors not controllable by the seller (e.g. due to the internet browser or monitor used by the consumer):"3. Purchase procedure. The site shows, for each selected Product, an image of the Product itself, the unit price, color and sizes. The images are used for the product's illustration purposes only; Ferrantino Boutique cannot therefore be held responsible for any inappropriate graphical representation of the products presented on the site."
Please read carefully the Privacy that also applies if you access ferrantinoboutique.com and use their services, but do not acquire any products. Privacy helps you understand how ferrantinoboutique.com collects and uses your personal data and for what purposes.
1. Intellectual property rights
The contents of ferrantinoboutique.com, such as, but not limited to, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on ferrantinoboutique.com, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of the ferrantinoboutique.com, are protected by copyright any other intellectual property rights of FERRANTINO and other rights holders. It is forbidden to reproduce, in all or part, in any form, ferrantinoboutique.com its contents, without the written consent of FERRANTINO.
FERRANTINO has the exclusive right to authorize or prohibit direct or indirect reproduction, temporary or permanent, in any way or in part, of ferrantinoboutique.com and its contents. With regard to the use of ferrantinoboutique.com, you are only authorized to view the website and its contents. You are also authorized to perform all those other temporary reproduction acts, without their own economic significance, which are considered transient or accessories, an integral and essential part of the same display of ferrantinoboutique.com and its contents and all other website navigation operations that are performed only for the legitimate use of ferrantinoboutique.com and its contents.
You are not allowed to play any playback, on any media, in all or part of ferrantinoboutique.com and its contents. Any act of reproduction must, from time to time, be authorized by FERRANTINO or, if necessary, by the authors of the individual works contained in the website.
Such reproduction operations will still have to be carried out for lawful purposes and in accordance with the copyright and other intellectual property rights of FERRANTINO and the authors of the individual works contained on the website. The authors of individual works published in ferrantinoboutique.com have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to harm the works, whether it is detrimental to their honor or their reputation.
You are committed to respecting the copyright of artists who have chosen to publish their works on ferrantinoboutique.com or who have collaborated with ferrantinoboutique.com to the creation of new forms of expression and art intended to be published, even not exclusively on the website, or, moreover, who form an integral part of it. In addition, you are not, under any circumstances, authorized to use, in any way and form, the contents of the website and every single work protected by copyright and any other intellectual property rights. As an example, you will not be able to alter or otherwise modify protected content and works without the consent of FERRANTINO and, where necessary, the individual authors of the works published in ferrantinoboutique.com.
2. Content Warning
FERRANTINO has taken every step to prevent the publication, on the website, of content that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of ferrantinoboutique.com users, may be considered to be harmful to civil convictions, human rights and the dignity of people, in all its forms and expressions.
In any case, FERRANTINO does not guarantee that the website's content is appropriate or lawful in other countries, outside of Italy.
However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you will decide to make of the services provided by ferrantinoboutique.com will be your sole and personal responsibility.
FERRANTINO has also taken every useful precaution to ensure that its users ferrantinoboutique.com content is accurate and does not contain incorrect or out-of-date information, compared to the date of its publication within the website and, as far as possible, even later.
However, FERRANTINO does not take any responsibility for the accuracy and completeness of the content published by FERRANTINO on its website, except for its responsibility for gross misconduct and guilt, except otherwise required by law.
FERRANTINOalso cannot guarantee its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the connection to the Internet.
If you have any issues with using our website, please contact Customer Service. An FERRANTINO manager will be at your disposal in providing assistance and to help you restore the functionality of your access to the website, if that is possible.
Similarly, we recommend that you contact your Internet service provider or check that each device for connecting to the Internet and accessing web content is enabled correctly, including your Internet browser.
Although FERRANTINO will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its content may not allow ferrantinoboutique.com to operate without suspension, interruption or discontinuity due to the need to make website updates.
FERRANTINO has taken appropriate technical and organizational measures to safeguard the security of its services on ferrantinoboutique.com, the integrity of data relating to traffic and electronic communications with respect to forms of use or cognition not permitted, and to avoid risks of dispersion, destruction and loss of confidential and non-confidential and non-confidential and non-confidential and non-information information relating to its users, present on ferrantinoboutique.com, that is, of unauthorized access, or non-compliant with the law, data and information.
4. Our trade policy
FERRANTINO has adopted its own business policy; its mission is to sell products through its services and its website only to the "end consumer", meaning by this term a physical person acting, on ferrantinoboutique.com, for purposes unrelated to their business, business or professional activities possibly carried out.
5. Applicable law and dispute resolution